Hi Madeline, We are sorry to hear you are not satisfied with your shelter. This product comes with a 1 year warranty from the date of purchase. You can file a warranty claim right on our website so we can review this further and see if you qualify for a replacement. If you have any additional questions, please give us a call at 1800-932-9344. Thank you,Customer Service,Danielle
“I bought this at my local Pepboys after the one I had finally gave out after 8 years so wanted to stay with the same brand. Unfortunately after 5 months it's starting to tear where it goes over the pipes to the roof. Of course Pepboys had a rebate and needed the original receipt so now I don't even have that guess I'm screwed.”
Hello, We are sorry to hear you are not satisfied with your purchase. Please give us a call at 1800-932-9344 so we can further discuss what would be required to file a warranty claim. If you do not have your original receipt, we can also accept a copy of your statement showing the charge at Pep boys. Thank you , Customer Service
“Purchased mine from K mart in Hudson Florida. About 4 months after having it put up the corners of the top started to unravel. One month past my one year warranty expired, the whole top disinigrated and the siles fell to the ground. Upon my call to the company, they informed me that the material used in this canopy is not meant for sun or heat. What?? Then why are they being sold in Florida?? Now I am looking at about $200 in tarps and labor to have it covered again. This company may have decent products, but I will never purchase another one.”
Hello, We are sorry to hear you are not happy with your purchase. This auto-shelter can be left up all year and is UV treated inside and out. The fabric life span can vary based on location, application and the physical elements it is exposed to. We would be happy to discuss this further with you, please give us a call at 1800-932-9344. Thank you ,CS,Danielle
Hello,Thank you for your feedback. We are sorry to hear your cover is torn. We do offer replacement covers and would be happy to discuss this further with you. Please give us a call at 1800-932-9344. ,CS,Danielle
“From parts being labeled wrong, and having to figure it out on my own, to the first cover lasting only 6 months and the replacement cover not including the end pieces, now they are trash after a little over a year, and the only way to replace them to to buy a complete cover set.. The whole building is twisted from wind, and I live in Ga so no snow load. This is just a cheap, get you out of a pinch shelter. Would not recommend it to an enemy, certainly not a friend... Save your money and buy a real wood building..”
Hi Kenn, We are sorry to hear you are not happy with your product and appreciate you taking the time to leave this feedback. We would be happy to discuss this further with you and help find a resolution. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you ,CS,Danielle
“I have friends of mine that have purchased the exact same model and it worked great for years. I just purchased mine and set it up all by myself. I had to adjust the installation process a bit to accomplish the task, but it worked out great.
I have read some of the reviews, and one friend had an issue, but found out they did not anchor it down and when a strong wind came along, the carport flipped. You have to follow the directions if you want results.
The only adjustment I would make is clearer markings on all piping as quite a few were faded (I just compared to others) and that screws were in separate labeled bags.
All-in-all I am pleased”
“I bought this last year, installed in Nov.2015, one winter season it couldn't withstand the snow storm , the cover ripped by the wind. During installation I notice that the cover is sewed , it only glued, which make not strong enough”
We are sorry to hear your cover did not last as long as expected. This cover is sealed with a heat welding process. We would be happy to discuss some different options with you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
“Purchased one of these about 18 months ago. About 5 months ago, began to see tears / rips in the fabric where it meets the frame - upper sides of structure. Placed some duct tape to try and strengthen and stop the tears from growing. Tears continue to grow slowly and now I'm seeing a few more tiny holes. Frame has held up well.
So my car gets some rain water on it.
One year warranty is inadequate - fabric quality / strength is poor. An outdoor shelter should hold up much better than this one has. Zippered door is a good design - but I think that will come apart pretty soon. I only open it about once a week.
Construction directions were mediocre too.”
Hi Brian, We appreciate your feedback and are sorry to hear you are not satisfied with your product. We will reach out to you via email so we can gather more information. Thank you,CS,Shelterlogic
