“bought the car port tent 10 months ago your warranty for a year but now have hole, tear, water start leak through how can I get replacement. Thank
On Sun, 9/25/16, jimmy bui wrote:
Subject: Re: Leave a review on your order: 212424
To: "CozyDays Customer Service"
Date: Sunday, September 25, 2016, 7:52 AM
I been
try to contacts your for my order issue but I not get the
answer seem like your don't want to replaced the
defected part. If your don't want to replace the part
damaged then let me know how can I order the "front
part" by itself.. Thanks ”
Hello, We are very sorry to hear you are missing parts and the assembly instructions. We would be happy to help you with this. Please give us a call at 1800-932-9344. Thank you,Customer Service,Danielle
“I listen to these people that write a review and say their shelter didn't stand up to the weather or didn't last long. For the winter months I put ten foot 1x4 stapping between the cross members so it would give extra support for the snow loads. Also I made a special wide broom to make sure I took the snow loads off each time it snowed. These people have got to use some common sense if you get a foot of snow and it rains, no shelter like this is going to take the weight. I have had my shelter for four or five years now and I'm in northern Canada where we know about snow loads. This shelter has even had a tree fall on it and I ordered more support tubes and it's still going. It has a few tears in the material but it's still holding.”
Hello,
We are very happy to see that you are pleased with your shelter. Thanks for sharing the tips on how to reinforce the frame in extreme weather climates. We would also like to thank you for taking the time to write this review and for choosing Shelterlogic. , Customer Service
“I bought one of these in the spring, by the end of year the cover had tore. So they sent me a new one under warranty, well almost a whole cover the ends were missing from the replacement. Less than year later that one tore, but they won't warranty the replacement. So now I need to buy a cover only 2 years in... Bottom line is, this model is very very cheap... I live Ga so just sun and light wind no snow... Save your money and buy wood building or at least not this cheap that you're gonna replace the cover every year...”
Hello, We are sorry to hear you are not satisfied with your shelter. Fabric life span can vary based on application, location and the physical elements. We do have different options available now for this cover replacement and we would be happy to discuss them further with you. Please give us a call at 1800-932-9344 and mention your review when calling. Thank you,Customer Service,Danielle
“I bought this when Harbor Freight was a Shelter logic dealer, unfortunately Harbor Freight no longer a shelter logic dealer and HF new replacement brand from China I assume is complete trash compared to Shelter logic brand, Shelterlogic brand overall better than HF has to offer now, Shelter logic zippers last much longer than the Harbor Freight brand, but I have to say I wish the Shelterlogic tarp material would last at least two or more years not the usual 1 to 1.5 years, I'm on my 3rd replacement cover in 5.5 years of ownership, and please dont respond saying life depends on the weather and environment, yes that's true to a point but I live in EXTREMELY MILD CLIMATE IN CALIFORNIA, no snow, average temperature all year is 62 degrees, and we have little rain and no snow, only issue is some wind now and then, its not the wind that destroys the fabric its the UV from the sun (as usual) IF YOU WOULD HAVE A MORE UV PROTECTED MATERIAL WE MAYBE ON TO SOMETHING. material suffers UV breakdown and rips at pressure points where tarp meets framework at corners/bends.”
“My wife and I bought 2 of these a little less than a year ago. It took us all day to put it together. The directions have you put the structure together to find out you have to take it apart again to put the canopy on. The only reason we bought two is because we loved the one we bought before that was all put together with mostly bungees. Now all the seams are coming apart since their heat welded and the tarps is already tearing on the top. Since it was so hard to put together we did not build the second one and now that we see that the other one is falling a part we have no plans to do so”
Hi Spencer, We are sorry to hear your shelter cover is torn in under a year. This product comes with a one year warranty so if you can please file a warranty claim on our website under the support tab we would be happy to review this further. Thank you ,Customer Service,Danielle
“I have replaced the top, twice, and the front zipper door, once. Debating about going to metal carport this time!...bought 1st garage in a box, model 1015 off of ebay, so when it started tearing and I called Shelter Logic, they said no warranty but they could sell me just the top and end pieces of material to replace cover. I did, assuming that then I would have some warranty coverage, but top has since torn where it meets top support piping and then the wind caught it, so now I guess I buy more of the cover material, only, or go to something more substantial.....it looks "sporty" when it is first installed!....I should say that my frame work is still intact and was mounted to the conrte pad when first installed, so although alittle shakey, right now, it is still standing!”
