“The kit arrived at our house with damage to the exterior packaging where the nylon straps are holding the package together.
Additional reinforcement is needed for the package.
The instructions are poor. They use drawings but there should be written instructions as well.”
Hi Jeff,
Thank you for your valuable 5-star review! We appreciate your feedback about the condition of the package and the need for additional reinforcement. Your concerns are important to us, and we'll certainly take them into consideration as we strive to improve our packaging.
We also understand that clear instructions are crucial for a smooth assembly experience. Your suggestion for including written instructions alongside the drawings is a great idea, and we will share this with our team.
If you have any further thoughts or need assistance, please feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
“I live in Weaverville NC, about 15 miles from Asheville, and right in the epicenter of the devastation of Helene. I cannot believe what happened with my 10x15' autoshelter. Nothing. It stayed put. Augers did NOT pull put. Frame did NOT bend. Yes, I strapped the frame to the raft trailer inside ahead of the storm. But I figured it would be a crumpled mess by morning. It stayed up and strong through the whole thing. And it was dry as a bone inside. Wish i could attach pics to this review. Can't say enough about this product. If you're wondering if it can weather a storm, the answer is yes. And that was the ultimate test. By the way, screw you, Helene!”
Thank you so much, Peter, for your amazing 5-star rating of our AutoShelter RoundTop® 10 ft. x 15 ft. x 8 ft.! We truly appreciate your positive feedback and are thrilled to hear that our product exceeded your expectations. Your story about the devastating impact of Helene and how our autoshelter managed to withstand the storm is truly remarkable. We are glad to hear that our product stayed put, the augers did not pull out, and the frame did not bend. It's incredible that it remained strong throughout the entire storm, keeping everything inside dry as a bone. We understand your frustration with not being able to attach pictures to your review but your words speak volumes.
We are incredibly proud that our AutoShelter could weather the ultimate test, proving its durability and resilience. Thank you for sharing your experience, and we hope that our product continues to serve you well. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again, and we wish you all the best.
“Purchased and assembled this a few weeks ago to store lawn and garden equipment on a lot. I was able to assemble it alone in about four hours. Should be much easier with two people. I normally glance at diagrams and jump in. Something told me to read the directions first and its good I did. There are also a few tips in the images that were important but not obvious. The codes markings were not all clear so some guesswork and deduction was required to get the tubing parts in place. I saw a few reviews which noted how the packaging is very heavy and falls apart. I experienced the same. I took a guess how tight to rachet the covers to balance between too loose (excessive flapping) or too tight (stress on the seams). It’s a plus to be able to adjust them. Overall it seems like a good product and design for the money.”
Dear Jeff,
Thank you for your 4-star rating of our AutoShelter RoundTop® 10 ft. x 15 ft. x 8 ft. We truly appreciate your feedback and are glad to hear that you were able to assemble it alone in about four hours.
We are also grateful that you took the time to read the directions before assembling the shelter. It's great to know that our tips in the images were helpful, and we apologize if the codes markings were not entirely clear. We will take note of this feedback to improve our packaging and instructions for future customers.
Regarding the tightness of the covers, we understand the balance you were trying to achieve. We're glad that you found it beneficial to be able to adjust them. Your overall satisfaction with the product and design for the price is wonderful to hear.
Thank you once again for your review and for choosing our AutoShelter. We appreciate your support and hope to serve you again in the future.
Best regards,
ShelterLogic
“The fabric ripped at the roof 8 months after I put it up. Taped it together so I could get another winter out of it. I should make it till May even though it is ripped again. I thought the fabric may have been too tight but it loosens with cool weather. It ripped on a cool day with a strong wind.”
Hello Lawrence,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“Purchased from Cascade in North Bend, Or. I wanted a Shelter Logic carport because I had one when I lived in Alaska. My shelter in Alaska lasted for 3 winters with HEAVY snow and 90 MPH winds for the last winter. I parked my Volvo wagon in it. I sold the carport for $100 when I moved to the lower 48.
The carport I purchased this time is just to keep me out of the rain while I lay a reclaimed brick patio in the back yard.
Your instructions were very helpful up to the point of putting the lower cross members on. My husband was frustrated with it at that point, so I finished the lower rails because I put the one in Alaska together BY MYSELF.
We spent 4 hours on it yesterday and 3 hours on it today. We are still married, no one has a black eye and the neighbors didn't call the police. In fact, we saw them watching from their upstairs window. I anticipate them making a similar purchase, at which time, we are going to watch them assemble theirs from our window with a steaming mug of hot cocoa.
I'm really happy with the shelter. My husband was VERY happy, now that we are done. 4 out of 5 stars because of the confusion only on the lower rails. 10'Wx15'Lx8'H”
Hi Nancy J,
Thank you so much for taking the time to leave us such a great, informative and humorous review! We are very glad to hear that everyone came out unscathed. We hope that you and your husband continue to enjoy the carport.
If you ever have any questions, we are happy to help. Please call us at 800-560-8383.
Thanks again!
“I bought this carport garage 1 year ago from Canadian Tire. The cover has already deteriorated, having holes and the gray outer layer is flaking off and leaking. Lasting not even 1 year is unacceptable, especially at this price. I am a retired, disabled senior. It was not easy to raise enough to purchase this and now I presume you are going to try and squeeze more money out of me by upselling me to yet another cover. Unless I dont eat or pay rent that cannot be done! Besides, why oh why should I trust another of your products when this one didnt even last 1 simple year. And please spare me the rhetoric about weather, sun etc. For heavens sake, this is an OUTDOOR product!!!”
Hello Mike,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest submitting a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-560-8383.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“Lasted exactly 2 years. Roof portion threadbare. I expected more for the money. Had to spend $600 for a heavy duty cover replacement. I should have paid closer attention to the 1 year warranty; I guess they really mean it.”
Hello Jim,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. As you're aware, we do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have longer warranty and life expectancies, which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions, please call us at 1-800-932-9344.
Thank you
