“I bought this 2 years ago. After a year I noticed holes developing in the top. I used duct tape to seal them but now the whole top is tearing apart. I realize there is only a one year warranty, but I would expect it to last longer than that. Why sell this with such poor quality material?”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds or snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty and Ultra-Duty material. If you would like to discuss any of this in more detail our customer service team is available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
“Bought this back in February. Been watching over the last month as the top started to split and the entire top is ripped down the middle and my car covered in fine particulate from the disintegrated covering material. Install in my rocky property was a nightmare as the provided anchors had to be hand hammered through rock and clay.”
Hi Jimbo,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
“These are great for 18 months or so, I am on my third unit in 4-1/2 years. It's cheaper to just buy a new one when they're on sale opposed to the replacement covers. usually rip out within 16 months guess thats why its only a one year warranty”
Hi Reb,
We appreciate your feedback and will be using this proactively. We do offer 14 oz Heavy-Duty and 21.5 oz Ultra-Duty covers which include 10-15 prorated warranties. If you would like to discuss in more detail please feel free to give us a call at 1-800-932-9344. , Customer Service
“Bought this 2 years ago to keep my tractor and mower in. Had a heavy rain last week, and as other reviewers have had happen, it ripped right down the middle at the top. Also, a strong wind ripped one of the door zippers to shreds. I will be looking for something stronger to replace it..”
Hi Mike,
We are very sorry to hear about this! Fabric life is affected by application, location and the physical elements the shelter is exposed to. We do offer Heavy-Duty and Ultra-Duty covers which may better suit your needs. To discuss your options in more detail, please give us a call at 1-800-932-9344. , Customer Service
“I bought this garage in a box 16 month ago for storage. After setting it up I noticed some tiny pinholes but wasn't really concerned about it. I also had to replace some nuts and bolts that where missing,no big deal.A view bucks out of my pocket but thousands of profit for the manufacturer. Thinking that I purchased a high quality product I left it pretty much unattended.
Oh my,was I wrong.
About a week ago I noticed some weakspots but wasn't to concerned.
Yesterday I went I to the shed and I thought that someone installed a lighfixture how nice.
Dont buy this product if you live where the sun comes up in the morning.
Shelterlogic knows why they give it only a year warranty.”
Hello, We are sorry to see this happened after having your shelter for 16 months. The life span of the fabric can vary based on many factors such as application, location and the physical elements your shelter is exposed to. We would be happy to discuss this further with you and see how we can help. Please give us a call at 1800-932-9344 and mention your review. Thank you ,Customer Service,Danielle
Hello,
We are sorry to see you feel this way. Customer satisfaction is very important to us and we would like to discuss what went wrong. This unit does include a one year warranty and if you are within the warranty period we strongly suggest you file a claim at the link provided below. Our Customer Service team is also available 7 days a week at 1-800-560-8383.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you , Customer Service
Hello,
We are very sorry to see you feel this way! Customer satisfaction is very important to us and we would like to discuss what went wrong. Please give us a call at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are very sorry to see this! Our standard units do carry a one year warranty and we strongly urge filing a claim within this time period if you have any concerns. Our warranty process us allows us to treat every claim and customer fairly and consistently. Customer satisfaction is important to us and we see our warranty department did offer a fair solution. If you would like to discuss the results of your claim in more detail please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
