Dear Becky,
Thank you so much for taking the time to provide us with your feedback on the Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft.! We truly appreciate hearing from our valued customers like yourself.
Please note the Roll-up door kit is an accessory that is sold separately. If you wish to place an order for the Roll-up door kit, please contact us at 1-800-932-9344.
Thank you,
ShelterLogic!
Dear valued customer,
Thank you so much for giving our Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. a perfect 5-star rating! We are thrilled to hear that you love our garages and that they have been instrumental in helping your business run smoothly.
Your loyalty as a customer is truly appreciated, and we are grateful for your ongoing support. We'll continue working hard to provide you with top-notch products that meet your needs. Please don't hesitate to reach out if there's anything else we can assist you with.
Thank you again for your kind words and for choosing us as your preferred supplier.
Warm regards,
ShelterLogic!
“Loved it while it lasted. It gave me a nice dry place to rebuild and restore my boat until it ripped. 12x20x8 garage in a box the seam at the very top split the entire way down the lenght of the shelter. Unfortunately filled my boat with water before I noticed the shelter had failed. Caused some damage but nothing I can't fix. Currently hoping shelterlogic makes a thicker/stronger tarp to fit my current shelterlogic frame because I definitely need to upgrade asap.”
Hello Stephen,
We are sorry to hear about your experience. Please note there are (3) different grade of material being the 7.5 oz standard fabric, 14.5 oz PVC Heavy-Duty, and 21.5 oz PVC Ultra Duty material. The heavier grade has a longer warranty and life expectancies, which might better suit your needs. If you have any questions or wish to place an order, please feel free to call us at 1-800-932-9344.
Thank you for choosing ShelterLogic!
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you, Customer Service
