“put up per instructions, up only 2wks received light powdery snow in less than 8 hours all corner brackets crimped & bent, all roof & side post bowed, center roof collapsed damaging stored items. Canvas has all pin holes. Spent 3 days installing 2x4, 2x6 supports to save stored items., Would not recommend buying to anyone.”
Hello,
We are awfully sorry to hear about your tempo shelter. The model you purchased is not live load rated and we do recommend immediately remove any accumulated snow off the tempo. We do offer different shelters that are indeed live load rated. If you have any additional questions or would like to discuss your options in more detail, please feel free to give us a call at 1-800-932-9344.
Thank you, Customer Service
“Let me start by making it perfectly clear that I do love this product however, with that being said I must point out something that is totally incomprehensible to me. The so-called instructions, the entire book is pretty much worthless, if you look at photo (B) the Parts Identification page, it will give you a picture, amount of pieces and a part number for each piece however this page should be your first clue that something askew. There is absolutely description, such as size etc. and is not found in any paper work, anywhere. For example we have three (3) different bolt lengths included in the parts, 12 of one, 32 of another and 58 of the third, now mind you that all these blots are identical with the exception of a maximum length difference of 3/16" between them. [note] We also have 102 nuts, 102 bolts and for some reason only 20 washers, I guess someone felt that their was no need for all of them to have washers.
Now looking at the rest of the pages we have many pretty pictures but absolutely NO WORDS to be found, nothing, no indications or clues on what piece to start with or ANYTHING of the sort, like informing you to NOT tighten certain bolts because they will need to be removed again during the construction and then replaced again. I am amazed that any person that had anything to do with the writing and or editing of this booklet could of even let something like this be published. What an embarrassment for the company, in my opinion and some people would of surly been fired.”
