“Replacement cover cost more than the entire"shelter".
Not singling out ShelterLogic but all such "shelters" have a limited life expectancy theirs being better getting a little over 3 years out of the 2 of them I have (had).
Shelter Logic Response:
Thank you for your feedback. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 days a week at 1-800-932-9344.
Thank you”
“Love our new 10x10x8 Shed in a box. We suggest at least three people to help assemble . Not all numbers were readable.on the poles but because we have owned one before we knew what we were doing. My Sister & Brother-in-law are now going to order one!!”
Hello Linda,
We are sorry that the part numbers were not legible. We strive to provide a quality product and can assure you that this is not a common occurrence and we will be using this feedback proactively. If you are having trouble identifying the parts, please give us a call to troubleshoot. We are available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
“Have 2 going on their 4th year here in the northeast, winter and UV has taken takes its toll, material is now badly shredding but the framework is good, unfortunately I now have to toss them unless there's an affordable replacement just for the covering? Recommend installing a tap over the structure as extra protection that helped getting this much time out of them otherwise they'd be history long before now.”
Hello Michael,
Thank you for your feedback. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 days a week at 1-800-932-9344.
Thank you, Customer Service
Hello,
We are very happy to see that you are pleased with your Shed. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“WE BOUGHT THIS A MONTH AGO. INSTALL DIRECTIONS VERY DIFFICULT TO FOLLOW. ALL THE SCREWS, WASHERS WERE ALL THROWN IN ONE BAG VERY DIFFICULT TO SEPARATE. WE SPENT A LOT OF TIME STRUGGLING TO GET TOGETHER. WE HAD TO ADD MORE THINGS TO IT TO MAKE IT STRONGER TO HOLD TO GROUND FOR STABILITY BUT STILL VERY FLIMSY. WE THEN CAME TO THE PART OF PUTTING ON THE TARP, TARP IS TOO SHORT ON SIDES AND BOTTOM AND THERES NOTHING TO HOLD IT IN PLACE. THERE SHOULD HAVE BEEN SOME SORT OF SNAPS ON THE TARPS. THIS PRODUCT IS MADE IN CHINA NOT IN USA. THIS WAS A WAST OF OUR TIME AND MONEY. WE RETURNED TO MENARDS WHERE WE PURCHASED AND THEY GAVE US OUR MONEY BACK BUT WOULD NOT REIMBURSE FOR SHIPPING CHARGE OF 37 DOLLARS. WE ARE IN PROCESS OF REQUESTING RETURN OF SHIPPING COSTS FROM SHELTER LOGIC. THEY SHOULD NOT SELL A PRODUCT LIKE THIS. ITS REALLY A VERY POOR
QUALITY PRODUCT AND A WASTE OF YOUR MONEY.”
“Got 3 months use out of it and then 35mph wind ripped it to shreds. After the shell ripped, poles bent and broke. Save your money for something better.”
Hello,
We are very sorry to see that you feel this way. Unfortunately, this canopy is not live load rated the cover should be taken down in inclement weather conditions. We do offer wind and snow rated models in a size very similar to this one which may better suit your needs. Customer satisfaction is very important to us and we would love to further discuss your options with you. Please give us a call at 1-800-932-9344.
Thank you,Customer Service,DaniL
