“I bought my shed in May 2021 a during the winter that year it ripped and was showing signs of being weathered,
i taped it and went on doing my yard work . I walked out this morning to it completely ripped open and when I touch it, the liner just falls apart. I emailed and got sorry it's out of warranty here is the link for replacement, why would I buy a replacement if they only last a year and I did not want a refund I wanted it fixed. NOT WORTH THE MONEY.”
“I bought this product in May 2021 and after a few months during winter I noticed a rip, I taped it and went on. I came out to my shed completely ripped on top and very weathered. I emailed and they said we can send you the cost of the replacement. Why would I pay for another product and then it do the same thing a year later, I only want them to replace it no refund and this seems to be an issue looking at other reviews . YOU can see in the picture where the first rip was on the side.”
Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if your cover tears within that period, we suggest submitting a claim and having that reviewed and possibly replaced by the corresponding department. Also, there are (3) different grade of material being the 7.5 oz standard fabric, 14.5 oz Heavy-Duty, and 21.5 oz Ultra Duty material. The heavier grade has longer warranty and life expectancies, which might better suit your needs. If you have any questions or would like to discuss this in more detail, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
“I bought this living in the Pacific Northwest to keep rain off my motorcycle and have used it for normal storage since. Great size for a medium displacement bike (500-999cc), enough space to do basic maintenance. After four years barely any rust and no fading. More than worth the money.”
Hi,
Thank you so much for taking the time to leave this review! We are very happy to see that you are enjoying your shed. Just so you know, when the time comes we offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. Thank you for choosing Shelterlogic and we look forward to doing future business with you! , Customer Service
“This is the second Shelter-Logic Shed/Shelter I have bought and assembled in two years! You would think I had learned my lesson the last time when the assembly instructions were clearly lacking several key steps as well as the product I was shipped missing one key structural pole. This time at least all the parts were there it was just once again key points in the assembly instructions that were MISSING!”
Hello Mr. Doyle,
We are very sorry to hear that you had experienced issues with your assembly manual. We are constantly updating our instructions and will be using this feedback proactively. We are available for assembly support 7 days a week at 1-800-932-9344.
Thank you , Customer Service
