“Not impressed with this. Had missing bolts so I had to buy more. Zipper didnt work on one side. Fabric ripped. Talked to the seller and they said they would go good. Sent it back for a refund and nothing back from the company. Now I am out my money and a shed-in-a-box.”
Hello,
We are very sorry to see you had such a negative experience with your shelter. To replace missing pieces or defective parts you can always give us a call at 1-800-932-9344 or send us an email to parts@shelterlogic.com and include your name, mailing address, phone number, model number, a copy of sales receipt, missing part numbers and quantity. When returning an item, once the item has been received and inspected, it can take up to 10 business days for the bank to process the refund. For more details on your particular case please give us a call so we can collect the necessary information and provide you with a status.
Thank you ,Customer Service ,Debora
“Not only has this survived 4 NE PA winters, some with very heavy snows, it just survived our record breaking March—4 Nor’Easters in just March. Strong winds of up to 60 and heavy snow. I highly recommend this shed.”
“We bought this and within one month it was completely destroyed. The first wind storm that came through Arizona shredded the entire canopy and broke one of the metal poles in half. We currently have the polls duct taped together and they're actually holding up better and we went to Lowe's and cover the top and sides with one of their tarps and that has held up longer than this product.”
Hello Nicole,
We are very sorry to hear that your shed did not hold up to the wind storm. As listed in the assembly manual, unfortunately, this unit is not wind rated and must be properly anchored in order to avoid any potential damage. Customer satisfaction is very important to us and we ask that you please contact us with pictures of the damage and your proof of purchase so we can review this further. We are available 7 days a week at 1-800-932-9344.
Thank you ,Customer Service,Debora
“Was please with the quality and ease of install. I've seen posts complaining about the installation instructions, but I thought they were spot on. My 9 year old daughter and I put it up in about 3.5 hours. Really liked the ratchet strap tie-downs.”
Hello Jeff,
We are so glad that you are pleased with your shelter! We constantly are updating our manuals and product design to maintain quality and achieve easy assembly. Thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“Ease of assembly with minimal Tooling was/is essential. The offerings available to secure the structure were fantastic and performed flawlessly. Overall I could not be more satisfied with the transaction experience, or the product performance.”
