“Overall an excellent shelter, unfortunately there's not touch the ground it's missing about 6 inches so you have to fabricate your own shelter in order for it to be utilized properly”
“This product is very well engineered. The construction diagrams and included information are totally complete and easy to understand.
A great product for wintering over those less than hardy keepsakes.
I only had three bolts and nuts left over. The designer for this greenhouse is excellent.”
“The front door window was stitched to close to the screen not allowing room for the zipper to pass, thereby tearing the screen.
After filling out a tome , photos and all, I was ignored...twice NO RESPONSE!”
Hello Jacob,
We are very sorry to hear about this!
We were unable to locate your warranty claim in their system. Did you submit this through the official channel? We have left the link to that page below and urge you to submit this form.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
,Customer Service,Customer Service Specialist
“We now have 2 Shelter Logic shelter/tents. Our 1st one, 10x20, has stood up to our heavy winds this spring and our new one, 10x10, seems to be just as strong and sturdy. We use them to protect our BBQ Smokers & Grills. Makes our life easier during the cold & heat.”
“My shelter logic green house lasted two summer's. I purchased it because it was supposed to be easy to get a replacement cover. Unfortunately the replacement cover web page on this site doesn't recognize my part number, so much for that!”
Hi,
Many apologies! We will look into this issue further. In the meantime, we have sent you an emailing requesting that part number and we will help you find a new cover. Sorry again for the inconvenience. Thank you for bringing this to our attention.
,Customer Service,Debora
