“We are very happy with our greenhouse! The only minor issue we have is that the screen in the back window is just starting to rip from the seam. Otherwise running out of room is our biggest problem! Lol”
Hello,
We are very sorry to hear about this. This Greenhouse does include a 1-year warranty and we always suggest that when an imperfection is noticed to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you for choosing ShelterLogic!, Customer Service
“This was delivered a week ago. Instructions were unclear and it took two days to erect. Then as soon as the wind blew stronger than a light breeze the door panel unzipped and flapped about wildly, the side vents flapped under despite weights, which were dislodged, and the back panel blew in. Anything inside would have been knocked over. I am afraid it is totally unfit for purpose.”
Hello,
We are very sorry to hear about this! We are constantly updating our manuals and will be using this feedback proactively. Please note we advise the zipper panel to be closed when not being used, especially in the event of a wind storm. If you have any questions or concerns, please contact us at 1-800-932-9344.
Thank you, Customer Service
