Dear valued customer,
Thank you so much for your fantastic 5-star rating of our ShelterCoat Custom Round Wind and Snow Rated Shelter, 10 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Green. We're thrilled to hear that you are happy with your purchase!
We also appreciate your feedback regarding the directions. We apologize for any inconvenience caused by the absence of instructions in the box. We understand that navigating through download directions can be frustrating. We will definitely take your input into consideration and work on improving our instructions to ensure a smoother assembly process in the future.
Once again, we sincerely appreciate your positive review and are grateful for your support. If you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to help!
Warm regards,
ShelterLogic!
“Ok first the good, the frame seams very strong and went together well. The one thing I can figure is why one end has a lower diagonal brace but not the other. The second is the "over and under rottine for the top spline was confusing although we did finally get it done. The bad, well first of all the fact you had to undo some of the connection to put the doors on which is not refernced anywhere in the instructions really threw me for a bit. Alos although it appears hat the sides have a space for some of the tubing to slide through also isn't mentioned anywhere nor did all of the provisions fully line up. Lastly the kit was sent with parts that are not required for this build as best we can determine. As they weren't refeneced anywhere in the instructions and the outer cover fits snug, we wrote them off as un needed. all in all we had the whole shelter assembled in just a bit over 3 hours including anchoring it to the ground. We haven't seen how well it will face heavy weather but all indications are it should do fine.”
Hello,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
“Once the shelter was set up, I noticed there are pin holes along one side of the cover along where the cover was folded and rolled up in the box. It has not rained so I do not know if it will leak. If it leaks, I will be contacting Shelterlogic for action.”
Hello,
We are very sorry to hear about this. This cover does include a 10-year warranty and we always suggest that when an imperfection is noticed to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“I received the garage as promised and three of us put it up within the expected 5 hours. None of us are spring chickens (average age north of 65), but we were able to handle it with relative ease. It has been about a month and so far so good. We went with the PVC durable sheath, rather than the cheaper polyethylene. As such, I expect it will last at least the number of years promised, but waiting to see what happens if we get with a heavy, wet snow.
The instructions were clear, but it was a little confusing regarding the extra poles we ended up with. This also came with far more anchors than we expected, and we had ordered extras to have one for every other post. It turns out the shelter comes with enough,
Overall, I’m very pleased.”
“Very useful, reasonably priced, excellent CustomerSupport regarding assembly, arrived promptly in perfect condition. Instructions were specific to our size but that didn’t really create a big problem.”
