Dear Thomas,
Thank you so much for taking the time to leave us a 4-star rating for our ShelterCoat Custom Round Wind and Snow Rated Shelter! We greatly appreciate your support and feedback.
We're glad to hear that you found the shelter fairly easy to set up. We understand your concern about its durability and how well it will hold up over time. Rest assured; our shelters are built with ultra-duty PVC material. However, we also recommend proper maintenance and care to ensure the longevity of the shelter.
Once again, we truly appreciate your support and hope that the ShelterCoat Custom Round Wind and Snow Rated Shelter exceeds your expectations in terms of durability. If you have any further questions or need assistance, please don't hesitate to reach out.
Wishing you the best!
Sincerely,
ShelterLogic
Hello Jon, we are very sorry to hear about this! The Heavy-duty and Ultra-duty material are made to order, we would like to provide you with a lead time. We would like to gather more information, please feel free to contact us at 1-800-932-9344. Thank you.
“This shelter has a good, rugged frame and a thick cover. We like it.
BUT, the cover has damage caused by the grippers of the folding machine. See photos.”
Hello Hamlyn,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“This shelter is decent but comes with some flaws.
The hole-punches in the poles, along with the flaring at the male ends of the poles sometimes make it impossible to fit the poles together. Have a 1/2-round file or something handy.
The Cover (the expensive Ultra-duty one) came with 1 factory-patched hole (ugly) and 2 other pinholes that were not patched. Also, the cuts in the loop at the cover bottom (for allowing the tightening poles to slip through) were mis-located in some spots, requiring me to add more cuts.
FYI: If I had it to do over again, I would have purchased the 12ft wide version. The 10ft is not wide enough to get your door open with an SUV.”
“Setup was fairly straight forward; but, there were two of us working through it and it really helped in setting it up. It withstood quite a lot of snow this winter. Once it warms up, i think i need to make some adjustments to stretch the canvas more after the weight of the snow caused the canvas to say a bit between the ribs. Otherwise, quite satisfied.”
Hello,
We are so sorry to hear this. We will have a customer service representative reach out to you for information shortly via email.
Thank you,Customer Service,DaniL
