“As I started assembling I could not understand why I had seven extra 2’ long tubes. When frame was completed I realized one end cap was for a 10’ high structure and I was shipped the wrong parts. I installed the one correct end cap and the shelter cover only to discover that the cover was perforated with at least a dozen holes. Very disappointing quality control. Now I have to wait at least 3 weeks for replacement parts.”
Hello Mike,
We are sorry to hear about your negative experience. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we would like to gather more information to further assist you in your assembly. Please contact us directly at 1-800-932-9344.
Thank you, Customer Service
