“I am a long time Shelter Logic customer. I never think about buying another brand. ( I sure wish you still made the dog kennels, though! ) Good company - excellent products.”
Thank you so much for your amazing 5-star rating of our Storage Shelter, 12 ft. x 20 ft. x 8 ft.! We truly appreciate your feedback, and it means a lot to us as a long-time ShelterLogic customer. We're thrilled to hear that you have complete trust in our brand and won't consider buying from any other. Your support is truly valued, and we look forward to serving you again in the future!
“The online picture of the shelter had the doors rolled up so I assumed the pulley system was included but it wasn’t. Very difficult to load/unload hay without a way to roll and secure. I just assumed it was part
of the shelter but now I’ll need to order and wait or try and figure out a different system.
Set up included lots of attempts at filing rough edges while constructing the frame that ultimately resulted in using force for some connections.”
Hello,
Thank you for your feedback! Please note that we do offer a Roll Up Door Kit (Model # 10077) as an accessory to assist with opening, closing and sustaining the door panel open. For more details please feel free to give us a call at 1-800-932-9344.
Thank you, Customer Service
“Last winter the shelter was fine. This winter 2021/2022 we had a really bad winter wind in Northern Ontario and there is nothing left. Now I read that the cheapest cover is included. I will see if I can fit a regular tarp because i'm not spending $900 for a replacement cover. I see Canadian Tires' same shelter has a shredded door already, and the put it up this fall.”
Hello,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7-days a week at 1-800-932-9344.
We are looking forward to assisting to you!, Customer Service
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers have a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/ , Customer Service
“The spars should take less than 10 minutes to assemble. However, burrs, dents, and flares on the ends of pipes took a lot of time to work through. Many of the pieces had to be beat together with a piece of wood. Some burrs from drilling holes were over 1/16 inch which is enough to turn a 30 second slip together assembly into a 3 minute pound together assembly all while trying to keep the assembled part from getting scratched on the gravel driveway. Some holes needed grinding smooth (a 10 minute walk from the assembly area to the garage). A little fit and finish on ShelterLogic's side (or a note in the instructions to tell us it's our problem) would reduce some frustration.”
Hi Tom,
We are glad to see that you are pleased with your shelter overall. We apologize about the frustration with the burrs. Customer satisfaction is very important to us and if you are still having issues with these parts please reach out to u so we may provide a solution. Feel free to start a live chat or give us a call at 1-800-932-9344.
Thank you , Customer Service
“Instructions are vague, lacking important details which would speed things along. Took a lot longer than it should or than indicated in directions. Been up a month and seems sturdy enough see how it fairs in CNY winter. Not noted in description but no way to keep the doors up or open.”
Hello,
iii) We are glad to see that you are pleased with your shelter. We are constantly updating our manuals and will be using this feedback proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service,Debora
Hello,
We are so happy to see that you and the llamas are enjoying the shelter! Thank you for taking the time to write this review and choosing Shelterlogic!, Customer Service
