Dear Walter,
Thank you so much for your outstanding 5-star rating on our ShelterCoat Custom Round Wind and Snow Rated Shelter, 12 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
Your feedback about our "Great all-around service (pricing, shipping, and customer service)" is highly valued and motivates us to keep delivering excellent service to our customers like you. It's delightful to know that we met your expectations and we are grateful for your trust in us.
We look forward to doing business with you again in the future. Should you have any questions or need any assistance, please don't hesitate to reach out. We are here to provide you with the best possible service.
Thank you once again for choosing our product and for taking the time to share your positive experience.
Best regards,
ShelterLogic
“Dont buy those other tents out there ! this is the best choice for a quality shelter there is.
This is my second one and I am saving up for my third!!”
“Assembly is not simple. It definitely requires at least two and better with three adults. Once erected, the ShelterCoat appears to be well constructed with sturdy metal structure and heavy duty cover. We'll see how it holds up over the coming winter months. I'll be in a much better position to review the outcome of a season of rain and mud.”
“When I placed my custom order it said it would ship in 2 weeks and an email containing the shipping information would be sent. After 2.5 weeks of hearing nothing at all, I contacted them only to hear custom orders take 3 weeks.
A week later I’m getting a call at work from a delivery driver that I need to sign for a package. Thanks for that email confirmation that I never got.
Setting it up, the plastic joint pieces have already cracked and broken. Some of the edges of our door pieces are cut in jagged lines and one of the door zippers is missing completely.
So far, I feel like I wasted $1200.”
Hello,
We are very sorry to hear all of this. This particular model does not have plastic joints. They should be metal. You should also not be experiencing any issues with your door panel. We would like to collect more information and help provide solutions. We are available 7 days a week at 1-800-932-9344. Please give us a call so we may handle this case appropriately. , Customer Service
“I purchased this a month and a half ago and received two weeks later. Upon erecting shelter I am satisfied with what I chose. I will definitely be purchasing the automatic venting for it soon as it has been very wet lately and the moisture does collect on the ceiling. I also wish that the door pulley system accessory was a selectable item within the design section of the shed ordering process. Instead it is in a separate accessory section. I would have ordered it at the time that I ordered the shed had I known. Also I do believe that they should be a little clearer as to which bolts are used where in the instructions. There are a couple of bolts that are very close in length and I was confused more than once as to which one I needed to use for each section. Otherwise great shelter.”
