“It took three people to setup. Setup would have been faster but there were times we had to stop and watch videos because we didn’t have a few parts. However, we had extra parts of others (which we made work for parts we didn’t have). We haven’t had any rain or wind yet so I can’t rate that portion of the shelter. Over all, we are very pleased with the shelter. I would recommend it to anyone.”
Dear Sabrina,
Thank you so much for giving our ShelterCoat Custom Peak Shelter a 5-star rating! We truly appreciate your feedback and are glad to hear that you are pleased with your purchase.
We understand that the setup process may have been slightly delayed due to the missing parts, but we're happy to hear that you were able to make it work with the extra parts you had. We apologize for any inconvenience this may have caused.
It's great to hear that you haven't experienced any rain or wind yet, and we hope that the shelter continues to provide you with the utmost protection in those conditions as well.
Thank you once again for recommending our shelter to others. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.
Warmest regards,
ShelterLogic
Hello Heather,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. We are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
