Dear Evelyn,
Thank you so much for giving our ShelterCoat Custom Round Wind and Snow Rated Shelter a 5-star rating! We truly appreciate your kind feedback.
We apologize for the inconvenience caused by the lack of instructions and the difficulty in raising or lowering the canvas door. Please note that we do offer a Roll Up Door Kit (Model # 10077) as an accessory to assist with opening, closing, and sustaining the door panel open.
Nevertheless, we are thrilled to hear that you are highly satisfied with our shelter overall. If there is anything else we can assist you with, please feel free to reach out to our customer support team. We are here to ensure your complete satisfaction.
Thank you once again for choosing our ShelterCoat Shelter and for taking the time to share your experience with us. We truly value your support.
Best regards,
ShelterLogic!
“There’s a gap at the bottom of the doors that no amount of adjustment can correct. It was difficult to get them to fit well to begin with, as the cut outs for the places it intersects with the frame poles are way to large. So you either get visible holes where those cut outs are, or you reduce the gap at the bottom of the door. Also, They no longer include washers with the bolts and nuts. That’s not acceptable in any way. But hey, let’s MAGA, amiright? One other drawback, it came in two shipments from different companies. The cover and extension poles came two weeks earlier than the steel frame. But I got emails saying the steel shipped 3 days earlier. Estes is not now, nor have they ever been a good choice to hang you company’s deliveries on.”
Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
