“I had heard good things about ShelterLogic but I was disappointed. The metal bars were thinner metal than expected, the tarp was thinner than expected, the plastic pole holders broke, it was missing a couple pieces but had a couple extra uneeded pieces and a couple of the feet were never anodized. I do not recommend.”
Hi Sam,
Thank you for taking the time to share your thoughts with us. We're genuinely sorry to hear about your disappointment with the ShelterCoat. It’s our goal to provide quality products, and it sounds like we fell short in your case.
We appreciate your feedback regarding the pipes, tarp thickness, and missing parts, as it helps us improve our offerings. We recommend reaching out to our customer service for assistance with any missing parts and any concerns about the product's quality. Your experience is important to us, and we want to make it right.
Please call 1-800-560-8383.
Also, you can submit a warranty claim here: https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim
If there's anything else we can do to assist you, please don’t hesitate to let us know.
Best,
The ShelterLogic Team
“We love this shed. We have another one that is bigger and it keeps the weather conditions out. We did have another shed that we purchased awhile back and the first wind storm that we had it was destroyed. Thank you again for the the shed it's great I will recommend it to all my friends and family. Serenely The Swisher Family”
