“The shipping was great. They said the heavy duty cover was special order so would take up to 3 weeks for delivery. It was delivered in 2 days by Fed Ex. That said, why is there free shipping on new sheds but the cover I ordered cost more than the whole shed when I bought it and I had to pay for shipping?
The new cover went on fine and hopefully will last a lot longer than the original.”
Thank you so much, FRED, for your 4-star rating on the Replacement Cover for the Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. Heavy Duty PVC 14.5 oz. Gray. We appreciate your feedback!We're glad to hear that the shipping was great and that the heavy-duty cover arrived sooner than expected. Although we offer free shipping on new sheds, unfortunately, the cover you ordered was considered a special order item, which explains the additional shipping charges. We apologize for any confusion or inconvenience this may have caused.
We're thrilled to know that the new cover went on smoothly and we hope it will last even longer than the original. If you have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is our top priority!
Thank you again for choosing our product and taking the time to leave us a review. We truly appreciate it!
Warm regards,
ShelterLogic
“Very pleased about the timely of the delivery of the cover. Very pleased with the thickness of the replacement cover. Surprised that some of the slots at the bottom of the tent did not line up with the poles. Had to create a few new slots so that the bottom rail could be installed to hold the cover securely.”
Dear Doug,
Thank you so much for your fantastic 5-star rating of our Replacement Cover for the Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. Heavy Duty PVC 14.5 oz. Gray. We greatly appreciate your feedback!
We are thrilled to hear that you were pleased with the timely delivery of the cover and impressed with its thickness. Your satisfaction is our priority, and we are delighted that we could meet your expectations in these areas.
We apologize for any inconvenience caused by the misalignment of some of the slots at the bottom of the tent with the poles. However, we're glad to know that you were able to overcome this challenge by creating new slots to ensure a secure installation of the bottom rail and cover.
Thank you once again for choosing ShelterLogic and taking the time to share your experience. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.
Best regards,
ShelterLogic
“The cover work good but on a windy day it blew the whole garage into the neighbors lot . Tore it out of the ground. Bent the most of the frame work. The cover never tore. I have the cover in my shed. I saved the frame work but it is bent and twisted. I had it secured to the with the stuff that was sent with the garage. I had additional stuff to secure it to the ground. I give up on the garage since this was the third time I used SHELTER LOGIC. THE COVER WORKED GREAT. FRAME WORK DIDNT . CHARLES CONFER.”
Hello Charles,
We are sorry to hear what happened to your shelter! Please note that the model shelter you purchased is not live load rated and we recommend that all our products to be securely anchored on all footplates, as this is a temporary structure. In most situations, additional permanent auger or concrete anchors are recommended; we advise bolting down each leg post and re-fasting the bolts. If you have any additional questions or wish to discuss your options in more detail, please feel free to give us a call on 1-800-932-9344.
Thank you so much for taking the time to leave us a rating.
Dear Raymond,
Thank you so much for your fantastic 5-star rating of our Replacement Cover for the Garage-in-a-Box® SUV/Truck! We greatly appreciate your feedback and are overjoyed to hear that you are satisfied with your purchase.
Furthermore, we are thrilled to know that you received your HD replacement cover promptly. We apologize for the faulty zipper on one panel, but we are glad to hear that we were able to provide you with a hassle-free replacement panel at no charge. Your satisfaction is our top priority, and we are grateful for your understanding.
Once again, thank you for choosing our product and for taking the time to share your positive experience with us. If you have any further questions or require assistance in the future, please do not hesitate to reach out.
Warm regards,
ShelterLogic!
“The cover tarp is heavy duty the only problem is it don't keep it dry inside. When it rains it let's water thru and every thing get wet water runs down the tarp and drips off the rails.”
Hello,
We are sorry to hear about this! Please note that the Heavy Duty PVC 14.5 oz. Cover is waterproof, and UV treated inside and out, adding protection from UV damage. This does sound like condensation. This sometimes occurs in different climates, temperatures, etc. We do offer a vent kit that will help with air flow. To discuss in more detail sand other alternatives ways to combat condensation, please give us a call at 1-800-932-9344.
Thank you!
“Much better quality than the original cover. Very unfortunate that Shelter Logic did not make this HD cover available with the original purchase. Original cover lasted one month past its one year warranty, very dissapointing. Replacement cover took less than 2 hours to install, much easier to handle and adjust than original cover. SL take note!”
