Hello Dave,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“The material is durable. We have had 3 30-50
Mph rainstorms and the shelter is unmovable!
We can store our ski boat, golf cart, and patio furniture inside. We laid a tarp on the floor and secured with nice bricks. I highly recommend this shelter. It took two of us 1.5 hours to install.”
“First .. Marangelly Santiago your .. Customer Service Representative is great to work with and she knows your product!
Second .. the cover that had been recently installed had No instructions at all .. it did not include any screw stakes for this heavy-duty cover nor did it include the pipes for both ends of the tarp.
I need both.. please advise. Thank you.”
Hello Roger,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
