Hello Cara,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week at 1-800-560-8383.
Thank you for your feedback!
“Replacement cover is very impressive. I do have a problem with the eyelets cutting the ropes during wind storms that are used to roll up the door. Also because this material is much heavier than original cover it required purchasing small metal pulleys to run the roll up ropes through.”
