Hello Donald,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Overall this cover appears to be well constructed and more durable than the 7.5 oz cover. Time will tell if it survives better. There was one problem: the cutouts for the 10110 braces and 10111, 10112 brackets were not properly spaced. On one end the cutout was centered on the frame leg but the cutouts for the rest of the legs were each progressively too short by a couple of inches as you went to the far end. At the far end the edge of the cutout was aligned with the frame leg making it difficult to attach the brackets.”
Hello,
We are glad to see that you are satisfied with your replacement cover overall. We appreciate your feedback and will be using this proactively. Thank you for taking the time to leave this review and for choosing Shelterlogic!
“I had the regular grade cover and it ripped across the top end to end from rubbing on frame. This cover is much more durable and seems to be holding up better.”
“This replacement cover is much better than the basic cover that we previously had. The material is thicker than the old cover so it appears that it'll last much longer. We were able to install the cover just like the old one, it was heavier but that is due to the fact that it is a thicker material. The zippers were a little stiff at first but after a few uses it loosened up.”
