Hello,
We are very sorry to hear about that! We strive to provide a quality product and can assure you that this is not a common occurrence. Please reach out to us and provide pictures the picture attached to this review, your proof of purchase and your contact information so we can submit a claim and provide a solution. We can be reached at 1-800-932-9344 or send us a message at reviews@shelterlogic.com
Thank you,Customer Service,Debora