Hello Daniel,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team via phone can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!
Best,
ShelterLogic
Hi Andreas,
Thank you for your fantastic 5-star review! We're so glad to hear that you're pleased with the quality of your Replacement Cover for the Garage-in-a-Box. The green color is a popular choice, and we hope it brings you satisfaction for many years to come!
If you have any questions or need assistance in the future, don’t hesitate to reach out. We're here for you!
Best,
The ShelterLogic Team
“nice heavy fabric , would be easier just to be able to buy the same quality from your box store instead of the lesser model ,will last at lot longer than original fabric”
Dear Craig,
Thank you so much for your excellent 5-star rating on our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 24 ft. x 10 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your kind words and feedback about the product.
We are thrilled to hear that you are satisfied with the quality of the replacement cover. The nice heavy fabric certainly ensures durability, and we completely understand your preference for being able to purchase the same high-quality material from our box store instead of settling for a lesser model.
Rest assured, we always strive to offer the best products to our valued customers. Your suggestion about making this quality fabric available in our box stores is duly noted. We continuously seek ways to enhance our offerings and improve customer satisfaction.
We assure you that this replacement cover will indeed last a lot longer than the original fabric, providing you with long-term reliability and protection for your garage-in-a-box. Should you have any further questions or require any assistance in the future, please don't hesitate to reach out to us.
Thank you once again for your kind feedback and for choosing our product. We value your trust in our brand.
Best regards,
ShelterLogic
Dear Robert,
Thank you for taking the time to give us a 5-star rating on our Replacement Cover for the Garage-in-a-Box RoundTop® 12 ft. x 24 ft. x 10 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase.
In addition, we are glad to know that the product arrived promptly and that it meets your expectations. We hope that the re-installation next week goes smoothly for you.
Once again, we sincerely appreciate your kind words and your trust in our services. If you need any further assistance or have any questions, please feel free to reach out to us.
Thanks for choosing us and for your continued support!
Best regards,
ShelterLogic
“I ordered the item and received confirmation of the order on October 11, 2023. My credit card was charged for $1813.59 including shipping charges, but the item was not shipped. When I inquired as to why I was paying for an item not shipped, I was told it would ship soon. It is now November 23rd and I still do not have the item. Do not do business with this seller.”
Hello,
We are very happy to see that you are pleased with your Replacement Heavy-duty cover-Kit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
