Hi Lauren,
Thank you for your 5-star review! We're pleased to hear that you've found our replacement cover to be a solid solution. We appreciate your feedback regarding the upgrade notification, and we're sorry for any inconvenience you experienced with the initial product. Our aim is to provide the best support possible, and your experience helps us improve our communication.
If you have any questions or need assistance in the future, please don’t hesitate to reach out!
Warm regards,
The ShelterLogic Team.
Hi John,
Thank you for your feedback on the Replacement Cover for the Garage-in-a-Box®. We’re sorry to hear that you received a damaged box and that you have concerns about the cover itself.
We take product quality and customer satisfaction seriously, and we appreciate you bringing this to our attention. We recommend contacting our customer service team who can assist you further with your concerns and provide solutions to ensure you're satisfied with your purchase.
For more information on warranty claims or assistance, please visit: https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim.
Thank you for your understanding, and we hope to help you resolve this issue.
Best,
The ShelterLogic Team.
Hi Mike,
Thank you for your amazing 5-star review! We're thrilled to hear that you love your new cover. It’s great to know it’s meeting your needs so well that you’re already considering a second one for your other shelter.
If you have any questions or need assistance in the future, feel free to reach out.
Enjoy your cover, and we look forward to serving you again soon!
Best,
The ShelterLogic Team
“I would have preferred to get a replacement intended for our greenhouse of the same size/shape. I would love a cover that still let's in sufficient light without crumbling in”
Hi Trista,
Thank you for your review and rating regarding our Replacement Cover for the Garage-in-a-Box; SUV/Truck, 13 ft. x 20 ft. x 12 ft. Heavy Duty PVC 14.5 oz. Please note that we do offer a Greenhouse replacement tarp to the Garage-in-a-Box; SUV/Truck, 13 ft. x 20 ft. x 12 ft. Shelter, but it's currently out of stock now. For replenishment details and to check to see when the item will be available for purchase again, please call 1-800-932-9344.
Thank you for your feedback and for choosing ShelterLogic.
Best,
The ShelterLogic Team
“Use this shed for storage of equipment and this thicker material was pretty easy to handle as I replaced it all on my own. Material seems like it will be tough and durable which is great! As the original tarp was good but didn’t not last long in the sun. Off to a good start with the replacement recommend the heavier material for sure!”
Hi Kyle,
Thank you for your fantastic 4-star review! We're glad to hear that the thicker material was easy to handle and that you're pleased with its durability. It sounds like you're off to a great start with your new cover, and we appreciate your recommendation of the heavier material—definitely a wise choice for outdoor use!
If you have any further thoughts or questions as you continue to use the cover, feel free to reach out. We're here to help!
Best,
The ShelterLogic Team
Hi Mike,
Thank you for taking the time to leave a thoughtful 4-star review! We understand that putting on the replacement cover can be a bit trickier than the original, but we’re thrilled to hear that you’re optimistic about the durability of the PVC material. Your feedback is invaluable, and we truly appreciate it.
If you have any questions or need assistance as you continue to use the product, please don’t hesitate to reach out. We're here to support you!
Best,
The ShelterLogic Team
“I changed the order to Green instead of the White. Roof looks and feels of a much higher quality than the origanal roof which only lasts 2 years. I use the sheilter to store my 16' pontoon boat.”
Hi Ronald,
Thank you for your wonderful 5-star review! We're thrilled to hear that you opted for the Green cover and that it exceeded your expectations in quality. It's fantastic that you’re using it to store your 16' pontoon boat – it sounds like the perfect fit!
If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new cover and happy boating!
Best,
ShelterLogic
Dear Reviewer,
Thank you so much for your wonderful 5-star rating of our Replacement Cover for the Garage-in-a-Box® SUV/Truck, 13 ft. x 20 ft. x 12 ft. Heavy Duty PVC 14.5 oz. White! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase.
We're delighted to know that you believe the 14.5 oz. tarp will have a longer lifespan than the original one. We take pride in offering high-quality and durable products, and your comment reassures us that we are delivering on our promise. Furthermore, it's fantastic to hear that you appreciate the slightly longer panels and sides. We strive to provide our customers with improved features and functionality, and your positive feedback lets us know that we are on the right track.
Once again, thank you for your kind words and for choosing our Replacement Heavy Duty PVC 14.5 oz. Cover. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help!
Best regards,
ShelterLogic
