“The cover looks good. It was easy to install, however, it has approximately 10 small holes in it. I sent an email to you over a week ago and have as yet not heard back. I did get an email from you saying I will be contacted within 48 hours. I can not give you any kind of a better rating with this kind of service.”
Hello Steve,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“The 14.5 oz. Replacement Cover is “tops”! I debated the extra expense but having lived with it for the past several months, it is definitely worth it. The service provided by the company reps is equally tops. A sold five stars is more than deserving. Great job!!!”
