“Replacement cover well packed in cardbox, comes with replacement ratchet and cords are already within the tarp, which saves enormous amount of time. Installation was about half a day with checking videos on YouTube on how to stretch/center it. Following installation, we noticed some micro-holes on one side of the tarp which was a bit disappointing (no one wants to go back to uninstall, reinstall, shipping it back, etc.). Didn't have a chance yet to call Shelter logic for a potential credit or send photos (cottage on an island, need to wait for lake to unfreeze). Would of rated 4 or 5 without the micro-holes”
Hello Michel,
We are awfully sorry to hear about this. Please know that we strive to provide a quality product and can assure you that this is not a common occurrence. We do suggest submitting a warranty claim to gather more information and to properly assist you with a replacement cover.
Please complete the warranty claim form online here:
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“Heavy cover but pretty easy to install. Requires two people at least, though. Used a pipe through the middle of one of sleeves for the anchoring rails and attached lines to it to pull the cover over the top of the building. Worked like a champ. Most tedious part is installing those anchoring rails through the sleeve and tightening all the clamps on one side and then doing it again, pulling the top tight, on the other side.”
Glad to hear you are pleased with your shelter! We appreciate your feedback and will be using this proactively. Thank you for taking the time to share your experience and for choosing Shelterlogic!, Customer Service
