“I have purchased 3 or more regular covers. I figured bite the bullet and get a good one so I payed the almost 1000 $966 to be exact. To find holes in a brand new cover costing triple I am highly disappointed I expected way better material then this”
Hello Rich,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“I Purchased a 10’ x 20’ heavy duty replacement cover about 6 months ago. It is definitely better than standard covers. There have been some severe wind events and the cover held up perfectly. I feel the extra cost will be worth it in the long run.”
“The cover had slight differences from the original cover. Extra edge overlaps at the bottom. The sleeves that horizontal tubing slide through had different gaps where the upright tubing joint met the horizontal joint.
The tensioners were of better quality.”
“If you're contemplating replacing your cover, then do it right or don't do it at all. The replacement Heavy Duty is worth the month and worth making the right decision to do so. You'll be so happy you did with long years of service.”
