“I replaced my garage in a box 20 X 12 foot garage in a box cover ripped apart. The sind took it and it want even a yesr old. The sun seamed to just dry it out and it was very thin.
When ordering a new cover I ordered the Heavy duty cover. Only took me a week to get it in. Real easy to cut the old cover off. I used a ratching wrench to put the new heavy duty cover on. My wife helped and it didn't take long to put on. Real pleased to see this one is thicker than the last cover. The fit was purfect.
Thanks again for making a better cover. I was almost to by ultra but this one was purfect.”
Dear Adam,
Thank you for taking the time to leave a 5-star rating for the Replacement Cover for our Garage-in-a-Box® 12 ft. x 20 ft. x 8 ft. Heavy Duty PVC 14.5 oz. Gray. We greatly appreciate your positive feedback.
We are sorry to hear about the unfortunate incident with your previous cover. It seems that the weather conditions took a toll on its durability. However, we are pleased to know that our Heavy-Duty cover was able to provide you with a much better solution.
We are glad to hear that the ordering process was smooth and that you found it easy to replace the old cover with the new one. It's even better to know that the new cover's thickness exceeded your expectations and that it fit perfectly on your garage.
We understand that you were considering purchasing the ultra-cover, but we are delighted that our Heavy-Duty cover met your needs perfectly.
Thank you once again for your kind words. We are constantly striving to improve our products, and your feedback serves as valuable encouragement. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
ShelterLogic!
“When I contacted support for a replacement cover it was brought to my attention that I had options above and beyond the standard cover. This cover is not only better quality it's also less noisy in the high winds. Shelter Logic has awesome support and has always been great to work with.”
“This 10 year cover is much better than the one year cover. Just the feel of the cover is good. We have went through 3 one year covers.
I do see some pin hole light on one side of my cover, but think it will be ok.”
Hello Larry,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
