“Not a good fit for the structure, it is not the right shape. Too wide and not long enough. Furthermore the end panels showed evidence of damage and wear in shipment and have already developed small holes.”
“ordering was easy and quick. cover arrived quickly and in good shape. installation was straight forward, three people make it easier than two people, but it can be done with two or even one if you are ambitious and patient. I replaced a lighter duty cover and am pleased with the heavier cover.”
“The new replacement cover fit okay, but I still have yet to see how this will hold up. PVC material that this is made of has a 10-year warranty. Upon receiving this, I already noticed some "pin holes" where the fabric was folded. I could see daylight through these small holes. If this does not hold up for it's expectancy or tears during the winter, I will be sending it back. I like the alternatives that Shelter Logic provides. A lot less expensive than building a garage for your car. I'm just hoping I stay satisfied with my replacement product.”
Hello,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, to submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“I have replaced the standard POLY cover several times on my frame and it lasts about 3 years. This time I went for the Vinyl cover. Time will tell if it lasts longer, but it is very heavy duty and well made. It pulls nice and tight and is silent in the wind, unlike the poly type. The poly type gets brittle and fragile in the cold winter air and you must take care when removing snow: it will tear easily.... I think the vinyl will not be a problem in the cold. So far, in the -15c weather it remains pliable and flexible.”
Hello,
We are very happy to see that you are pleased with our service and your replacement Heavy-Duty cover-kit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
