“The original cover on my garage in a box lasted exactly one year and a month before it disintegrated. While installing the new cover I noticed the frame had bent evidently from the weight of the original cover and the weather it encountered here in Texas. Most of the fasteners had loosened up as well, it must have been from flexing in the thin gauge tubing. After owning a garage in a box I would not recommend one.”
Hello,
We are very sorry to see that you are not completely satisfied with your cover. Fabric life is affected by application, location and the physical elements the shelter is exposed to. Our standard covers include a one year warranty and if you are within that time period and something goes wrong we suggest filing a warranty claim and having it reviewed by a representative in the corresponding department. We also offer many replacement cover options, including heavier materials that may have longer warranties and life expectancies. If you have any other questions or concerns please feel free to call us at 1-800-932-9344.
Thank you ,Customer Service,Customer Service Specialist
Hello,
We are so sorry to hear that. We will have a representative reach out to you via email within the next 24 hours via email.
Thank you,Customer Service,DaniL
