“Heavy Duty cover came with tiny holes all over at folds and near seems. I'm not sure how that's going to affect durability yet, but it seems like it's got to decrease it. Also, for the price, it seems like there should be a better warranty.”
Hello,
We are very sorry to see this and you should not have received your cover in this condition. Please start a live chat or give us a call so we may collect more information and provide a solution. We are available 7 days a week at 1-800-932-9344.
Thank you , Customer Service
“Two details robbed this of a 5 star. 1st: the packing tape used to label and wrap the cover pieces left a nasty sticky residue behind. 2nd: there were no notches cut out in the side rail pockets for the middle upright frame posts. So much for custom fit. Considering the added expense of this heavier duty cover, I would not expect to encounter these issues.”
Hello,
We appreciate your feedback and will be using this proactively. Thank you for taking the time to share your thoughts. ,Customer Service ,Customer Service Specialist
“I purchase a month ago, when installed 1 seam is not done right the light comes thru. Found several pin hole in the fabric. Turn buckles did not work. I have pictures and have 8 people verify looking to sue.”
“I bought this cover to replace cover from Menards purchased two years ago. Our camping lot is sunny most of the time and seems to be subject to more wind than many of the other camp sites. I am hoping that this heavy duty lasts much longer than the original cover.”
