“Can't speak highly enough about the quality of the product as well as how fast the cover showed up on my doorstep. Fits amazingly. Couldn't be more pleased with the entire process. Thanks”
Hello,
We are very happy to see that you are pleased with your Replacement Heavy-duty cover-Kit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!, Customer Service
“The 14.5 material is definitely thicker than the original, so I am optimistic that it will last longer. On the negative side, the main panel did have small holes in the material on the sides. They looked like they were created during manufacturing and occur on folds and are on both the left and right sides.”
Hello James,
We are awfully sorry to hear about this. Please know that we strive to provide a quality product and can assure you that this is not a common occurrence. Please contact us at 1800-932-9344 so that we can pull up your information and order a replacement. Or you can submit a warranty claim as well.
Please complete the warranty claim form online here:
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“can't really tell if it is heavier duty than what i had, the original was pretty beat from the UV rays from the sun, believe i bought it in 2016, started to tear on top last year at the center pole's left corner, it was very tight there during install so not surprised it failed first. used some heavy duty tape to get me through the winter but it failed completely this spring. if not for the UV it would still be going strong.”
Thank you for continuing to choose Shelterlogic! Thank you for taking the time to share your experience and we are sure you will not be disappointed with your upgraded cover! , Customer Service
