“I received my replacement cover, but I noticed a problem with the design. When trying to insert the bars into the front and back sections, the "sleeves" intended for the poles are far too narrow. It’s practically impossible to push the poles through without tearing the fabric. This fit issue makes the installation frustrating and impossible. Please consider redesigning these sleeves to better fit the poles.”
Hello Ken,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim, and have one of our warranty reps review it and provide a solution. Our customer service team via phone can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
“I purchased this heavy duty cover 10/11 18. After countless emails and excuses my manufacture date is 12/31/18. I hope the cover works better than the scheduling for manufacture. We'll see if it's worth the wait. Guess I'll be shoveling snow to install the new one if/when it arrives.”
Hello,
We do apologize for the delay. We will be contacting you via email to retrieve your order number and review this further.
Thank you,Customer Service,DaniL
