“My cover came with a small little hole but they are sending me a brand new one right away. No questions asked. I just had to take pictures of it. Great customer service.”
Dear Barry,
Thank you so much for your wonderful 5-star rating of our Replacement Cover Kit for the Shed-in-a-Box® 8 ft. x 8 ft. x 7 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your support and are thrilled to know that you are satisfied with your purchase.
Moreover, we want to express our gratitude for your feedback regarding the small hole you found in your cover. We apologize for any inconvenience this may have caused you. However, we are delighted to hear that our customer service team swiftly resolved the issue by sending you a brand new replacement without any hesitation. Providing you a hassle-free experience was our top priority, and we are glad we fulfilled it.
Once again, thank you for choosing our product and sharing your positive experience with us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
ShelterLogic!
Dear Rob,
Thank you so much for taking the time to leave us a 5-star rating for the Replacement Cover Kit for the Shed-in-a-Box® 8 ft. x 8 ft. x 7 ft. Heavy Duty PVC 14.5 oz. Green. We truly appreciate your positive feedback and support!
We're delighted to hear that you are satisfied with our product. We strive to provide our customers with the highest quality items, and it's fantastic to know that you found this replacement cover to be a significant quality upgrade from the standard shed cover.
Once again, thank you for choosing our product and for your kind words. We look forward to continuing to serve you with top-notch products and exceptional customer service in the future.
Best regards,
ShelterLogic!
“I ordered a replacement cover kit for an 8X8 shed in the Heavy Duty PVC material thinking the panel dimensions would be the same, but they are not. The back panel (no opening) measures 7' top to bottom. The shed frame is 8' from peak to ground. Nowhere near enough material to fully the seal opening.
Another problem is with the nylon straps pulling out when attempting to hang over the frame due to heavier material weight. Needs something at each end to keep the strap from pulling out.
Instructions were no help with installation. Watched a YouTube video for assistance but all were for new shed assembly and no help.
I do not recommend use.”
Hello Don, we are very sorry to see that you are not completely satisfied with your cover. Customer satisfaction is very important to us, and we would love to further discuss your situation. Please give us a call at 1-800-932-9344.
“Great cover. The original fabric was quite thin and did not hold up for more than 2 years in Winnipeg's wind and severe cold.
However, this replacement cover is much thicker and seems heavy duty. Even details such as a wider zipper, wider straps, and wider wracheting holds were upsized over the original cover.
While not as economical as the original, this cover seems much stronger and should hold up to our weather much longer.
Definitely recommended if you can absorb the extra cost.”
Hello Ryan,
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
“Glad I bought the replacement cover instead of buying something cheaper. Just remember to rap your end panels around the post. Don’t try to slide the frame down the pockets on the sides.”
We are glad to see that you are pleased with your replacement cover! Thank you for taking the time to share your thoughts and for choosing Shelterlogic!,Customer Service ,Customer Service Specialist
