Hello Patricia,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. Please call us directly on 1-800-560-8383, so that we can rectify this over the phone right away. Please do mention this review to the representative over the phone.
We do apologize for the inconvenience.
“So good so far, time will tell. It’s easier to install cover when the outside temperature is warm and don’t install it too taught because it’ll contract a little when the temperature drops.”
“Poor Quality for a "replacement" product. The "hold down" tape is a different size (wider) than the original so as no new "ratchet anchors" were supplied had to pull tape from the old cover in order to secure the cover. Where is the "LOGIC" in supplying wider tape without the proper ratchet anchors, there is none. Many "pin" holes along the fold lines. Extremely dissatisfied with this expensive purchase. Would return it except for the work I a 77 year old put in erecting it. Also if you are passing out Xmas presents this year you might want to get a new tape measure for the person who cuts the slots in tubular portion where the steel tube cross members fit. Cuts in the wrong place.”
Hello Robert,
We are very sorry to hear about this. Please note that this cover does include a 10-year prorated warranty and we always suggest that when an imperfection is noticed to submit a warranty claim and have one of our warranty reps review and provide a solution. Our customer service team is also available 7 days a week at 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
“The PVC cover is a definite improvement over the standard cover that comes with the portable garage. I would expect this cover tho withstand natures fury. Heavyweight and add more structural strength to the garage. Great upgrade!”
