“I got 4 years out of the original fabric which is saying a lot given Syracuse winters. I decided to upgrade to the heavier 14.5 oz material this time for more longevity. The kit comes with everything you need to start over using the empty frame and a wrench. It took me about 3 hours by myself to put it up. It went up easily enough but would have been faster with a helper. Not only is the fabric heavier, but so are the new rachets and webbing. Will have to report back in 10 years to see if I make it through the warranty period. Great product.”
Thank you so much for your 5-star rating, Richard! We are so glad to hear that you got 4 years out of the original fabric, and that everything your needed, from the kit to the wrench, was included and easy to set up. We hope that this upgraded 14.5 oz material will last you even longer than the original, and we look forward to your reporting back on the 10-year warranty period!
“this cover was very expensive , took forever to get , the cover itself is of good quality but the hardware attached such as the zipper in the door broke on first use ! contacted the warranty line 3 weeks ago and no replacement door or contact , i sent pictures of the failed zipper and no response . so here i have a brand new expensive upgraded cover that has the door zip tie together !! not happy so if you read your own reviews please have someone contact me or better yet stand behind your warranty !”
Hello Kelly,
We are very sorry to hear about this! Please note that we strive to provide a quality product and can assure you that this is not a common occurrence, and we will be using this feedback proactively. We always suggest that when an imperfection is noticed, submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. They are available 7 days a week on 1-800-932-9344.
https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you
“Don’t ask a customer for a review then decide you won’t post it because it wasn’t what you were looking for. I was completely honest with my review and stated only facts. Funny how the back ordered cover magically appeared with a UPS tracking number email the morning after I sent the review. Amazing coincidence. Great work everyone!
Best!”
“I ordered a replacement cover on 11/24/18 and still have not heard anything regarding the shipping. Shelterlogic sent me an email requesting a review so here you go with the truth. I called approximately a month ago (12/17/18) to check the status and was told it should ship any day. Nothing. ????? I realize the cover is backordered, but for how long? It’s currently 1/8/19. Informing the customer goes a long way in maintaining their trust.”
Hello,
We are very sorry for the inconvenience. We are in the midst of our busy season and manufacturing is working as quickly as possible without compromising quality. For a status on your order please start a live chat or give us a call for an update. We are available 7 days a week at 1-800-932-9344.
Thank you ,Customer Service,Debora
