“Very good experience with doing this online.
It was easy to find what I was looking for,
I had more than one choice, so I looked at them all and
Decided which one would be best for me.
They gave me an availability for it and how far out
It would be before I received the new cover.
It came earlier quite a bit earlier than the expected arrival date. Well pleased !!”
“Order came in about a week sooner than expected. It fits very well for installing in cooler weather. A couple of wrinkles but I'm sure they will come out when it gets warm again. Happy with the purchase.”
Hello,
We appreciate your feedback and will be using this proactively. If you have any questions or concerns, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
“The cover is cut too short for the size of the frame. I had to cut the slots for the lower frame pieces, even though I had installed the ends and the top perfectly. There are little slots for the lower braces, and they were way off. For the money, it should have fitted perfectly. I pay that much for something, I shouldn't have to re-engineer it. On the top, I had to really stretch it to fit on each end. The door end I had to really force the frame to make it fit. $565 dollars I shouldn't have to sweat it so much. Also you didn't include the little bungie things for the door. Not that happy for the big bucks I spent to get the heavy cover. A real fight to get it to work.”
Hello,
We are very sorry to hear about this! We strive to provide a quality product and can assure you that this is not a common occurrence. You should not have to modify/re-drill any parts provided in your package. Please reach out to us with your model number, the defective part numbers and pictures so we can further review and get those parts replaced you. We are available 7 days a week at 1-800-932-9344 . Thank you ,Customer Service,Dani
