“entire instructions are useless, it took 3 adults with over 30 year construction experince to put up in 3 days. there is no rime or reason how the parts list relates to the part numbers that are marked on the parts, many times the mark was washed off. the doors don't work since there is no pipe or anything to keep the door bottoms stiff to be able to roll it up. the door bottom is 12 ft wide, according to the KIDS who designed the door roll up, it is supposed to roll up inside, but at 7 ft above ground the garage leans inwards to a 9ft wide space, so in the magic world of the new DEI Gen Z hire, 12 ft fits into 9ft. no option to roll up the 12 ft wide door on the outside. either you don't install the door ends or you have to afro engineer and option for the outside. no grommet holes no nothing, no way to hold teh flimsy door bottom secured out of teh way so you can move the items inside and out without some one holding teh doo ropen for you with a broom or a stick. Shelter LOGIC? Not on thsi planet. I can see somehting like this from TOFU CHINA, but I guess stupidity finds it way to the US.”
Hello William,
First and foremost, we are very sorry to see you are having trouble assembling your shed and that the part numbers are not legible. We strive to provide a quality product and can assure you that this is not a common occurrence. If you are having trouble identifying the parts, please give us a call to troubleshoot. Secondly, we can assure you that our product management and engineering team did take these design matters into consideration and found the current design was the best approach structurally and for installation wise. We appreciate all feedback and will be sharing this with the appropriate teams for further consideration. Also, if at any point you have any concerns our customer service team is available 7 days a week for support and troubleshooting on 1-800-851-1085 (press 1). Thank you so much for taking the time to leave us a rating.
“This seems like a very good shelter. Material is thick and sturdy. Did have some issues with the holes on the frame poles lining up correctly and had to redrill them. Also, the second shelter we got, the pockets on the bottom where the bottom support poles go were not cut right so you would have to cut those too. All in all it seems to be a good shelter.”
Dear James,
Thank you for your recent 4-star rating of our ShelterCoat Custom Round Wind and Snow Rated Shelter, 13 ft. x 28 ft. x 10 ft. Heavy Duty PVC 14.5 oz. Gray. We greatly appreciate your feedback.
We are delighted to hear that you find our shelter to be a very good product, with thick and sturdy material. Your input regarding the issues with the hole alignment on the frame poles and the pockets on the bottom support poles not being cut correctly is valuable to us. We apologize for any inconvenience caused by these issues and appreciate your patience. To have the parts replaced, please call us on 1-800-560-8383.
We are dedicated to continuously improving our products and ensuring customer satisfaction, so we will make a note of these issues for future improvements. We value you as a loyal customer and appreciate your support.
If you have any further concerns or questions, please do not hesitate to reach out to us. Thank you once again for your review and for choosing Our ShelterCoat Shelter.
Warm regards,
ShelterLogic
