“I haven't loaded it yet. Seems pretty sturdy and will get put to good use this winter. Will wrap it with a tarp for maximum protection from snow/ice/rain.”
Dear Richard,
Thank you so much for giving our Heavy-Duty Firewood Rack, 4 ft. a 5-star rating! We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase.
We're glad to hear that you find the firewood rack to be sturdy, and we have no doubt that it will be put to good use this winter. Wrapping it with a tarp for maximum protection from snow, ice, and rain is a great idea to ensure its longevity.
Once again, thank you for your kind words and for choosing our product. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
ShelterLogic
“I’ve had my Shelterlogic firewood racks for over 15 years. I use them every year for my winter firewood out in the yard. Anywhere from 1.5 - 2 cords of wood each year. I place the legs on leveled 14x14inch stones, I make sure the bars are straight and retighten- before each seasonal load. The few times I’ve had firewood topple was when I skipped those steps. I’ve disassembled and reassembled so many times, I've miss placed 6 of my 15inch support bars. Lesson - keep bolts, nuts and support bars together! Hoping I can have someone contact me so I can get my missing pieces. This is a product I use every year, it’s worth every penny!”
Dear JM,
Thank you so much for your fantastic 5-star rating of our Heavy-Duty Firewood Rack, 4 ft.! We are thrilled to hear that you have been using our firewood racks for over 15 years and that they have been a reliable companion for your winter firewood needs. It's great to know that they have been able to accommodate 1.5 - 2 cords of wood each year.
We appreciate the valuable tips you shared. We understand that over time, misplacing certain parts can happen. We would be more than happy to assist you with replacement parts.
Thank you for being a loyal customer and for your kind words. We are grateful for your continued support, and we look forward to serving you for many more years to come!
Warm regards,
ShelterLogic!
“Just received and easy to put together. Not sure how long this will last, we’ll see. I don’t plan to use the cover so I won’t comment on that. Package arrived practically open in a soaked cardboard box, thanks FedEx. Once together I notice one of the sides was not straight. Not sure if it was a flaw in production or bent during shipment. I’ll make due, but not satisfied, and would not recommend.”
Hello,
We are sorry to hear about this! Customer satisfaction is very important to us and we would like to discuss this further, please feel free to call us at 1-800-932-9344.
Thank you, Customer Service
“I bought this recently, and am annoyed that I need to put chicken wire on the bottom because it is too wide, not only for the 1/2 rick of firewood that I bought, but is also too wide for some bundled firewood I've bought at stores. Maybe both sources of my wood cut it too short, but if this rack were just 1 inch less wide, it would work. And, while assembly is fairly simple, make sure you get it perfectly square before tightening all the bolts.”
“Easy to put together, seems fairly sturdy. Only problem was the rack wobbled back and forth quite a bit; was no way to adjust to have it sit straight and level. Contacted the company to ask for suggestions, but they never bothered to reply.”
“I have had the firewood rack for several years. It is good quality and serves my needs very well. The downside is that the vinyl cover doesn't last very long. I can't understand why they don't use fire retardant material. After just one fire, the cover has holes in it from embers. I don't want to locate my firewood away from the fire pit. I have replaced the cover several times. Now I cant find the cover on the web site so my wife is making me one out of nomex cloth that I bought. I hope it'll be more fire resistant.”
Hello,
We are sorry to see you feel this way. We would recommend moving your rack away from the reach of the embers if possible. We do still offer replacement covers and can be ordered via telephone at 1-800-932-9344. We appreciate your feedback and will be using this proactively.
Thank you ,Customer Service,Customer Service Specialist
