“I was excited to try this wood rack but upon delivery and construction, I immediately noticed the quality of the metal used. The metal is very malleable, so much so that it bends/indents easily when using a small socket wrench to tighten the bolts. I didn’t have to put much force into the bolts (and I’m not very strong tbh), and saw the metal sink into itself. It’s well enough priced for what it is, but I’m a little disappointed.”
Hi Ben,
Thank you for your honest feedback. We're sorry to hear the wood rack didn't meet your expectations in terms of material quality. Your comments are valuable and will be shared with our product team for review. If you need any support with your unit or have concerns about its performance, please don’t hesitate to reach out, we’re here to help.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thank you
Hi Leah,
Thank you for your wonderful 5-star review! We're thrilled to hear that you love the heavy-duty firewood rack and find it sturdier than your previous one. It's great to know that the assembly was easy for you as well!
If you have any further questions or need assistance, don't hesitate to reach out. We appreciate your support and are here to help!
Best,
The ShelterLogic Team
Thank you so much, Franco, for giving our Heavy-Duty Firewood Rack, 8 ft. a fantastic 5-star rating! We greatly appreciate your support and feedback. We're thrilled to hear that you found our product easy to assemble and that this is actually your second purchase from us. It means the world to us that you continue to choose our brand. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for your trust and for being a valued customer!
Thank you, Faizal, for taking the time to rate our Heavy Duty Firewood Rack, 8 ft. with 4-stars! We truly appreciate your feedback. We are delighted to hear that you found the delivery quick, assembly easy, and the rack very sturdy. As you mentioned, it is designed to hold 1/2 cord of firewood, making it a reliable and convenient option for your needs. We hope you continue to enjoy your firewood rack and please do not hesitate to reach out if you have any questions or concerns.
Thank you for choosing ShelterLogic.
“Bought the firewood rack, its exactly what I want, it's durable, built strong, and lasting all the elements that mother nature has thrown its way, liked it soo much I bought another, was able to stock up well for future fire pit nights and future camping trips”
“The rack came quickly and well-packaged. It was easy to put together; the directions were very clear. I did also buy the cover to provide a bit of protection. The cover works well and was easy to figure out.”
