“I have never lived in a home where burning wood was the primary or even supplementary source of heat. I quickly determined after the first year that organizing and storing firewood was a key task I would need to master. Fortunately I found the Shelter Logic rack brackets. With some ordinary lumber I was able to customize my available storage space for optimal access.
The guy who delivers our wood even commented on them, having never seen them before.”
Hi Paul,
We are very sorry to hear about that! Customer satisfaction is very important to us and we would like to make this right. Your brackets do have a one year warranty. Please send us pictures you have along with your proof of purchase and your contact information to reviews@shelterlogic.com . Thank you for taking the time to share your thoughts. We look forward to hear from you soon!,Customer Service,Debora
Hello Bob,
We are very sorry to see that your bracket kit let go! Your unit does have a one year warranty. If you are within that time period we suggest filing a warranty claim at the link below. If you have any other questions or concerns please feel free to reach out to us at 1-800-932-9344.
http://www.shelterlogic.com/support/forms/warranty-claim/
Thank you ,Customer Service,Debora
