Dear Carlos,
Thank you so much for giving our Ultra Duty Firewood Rack, 4 ft. a fantastic 5-star rating! We truly appreciate your support and loyalty as a customer.
We're thrilled to hear that our firewood rack has met your expectations in terms of strength and sturdiness. We understand that putting it together alone might have been a bit challenging, but we're glad you persevered. We strive to provide products that are not only durable but also convenient to assemble.
Once again, we are grateful for your continued trust in our brand. If you ever need any assistance or if there's anything else we can do for you, please don't hesitate to reach out. We're always here to help.
Warmest regards,
ShelterLogic
“I purchased this firewood holder and it was shipped extremely fast, arrived very quickly. The package is quite heavy but that's to be expected of a solid metal object. I was able to put it together on my own, although having a second person to assist would've made the process faster and easier. I did have to use a ratchet with an extender to fully tighten all the bolts. The rack is now holding a ton of freshly chopped wood and doing a great job of keeping it off the ground. I was so happy with this product that I bought a second one to put closer to my house.
#Sweeps”
Dear Reviewer,
Thank you so much for your excellent 5-star rating of our Ultra Duty Firewood Rack, 4 ft.! We truly appreciate your feedback and are thrilled to hear that you had such a positive experience with both the product and our shipping service.
We understand that the package may be heavy due to its solid metal construction, and we are glad to hear that you were able to assemble it on your own. We appreciate your suggestion of having a second person for a faster and easier assembly process.
Furthermore, we apologize for any inconvenience you faced while tightening the bolts and are grateful for your resourcefulness in using a ratchet with an extended to resolve the issue.
It brings us joy to learn that your rack is now holding a large quantity of freshly chopped wood and effectively keeping it off the ground. We are truly honored that you were so satisfied with our product that you purchased a second one to place closer to your house. Your loyalty as a customer is deeply appreciated.
Thank you once again for your kind words and for choosing our Ultra Duty Firewood Rack. We look forward to serving you again in the future.
Best regards,
ShelterLogic
