“This product is garbage! Lasted 8 months in AZ. They sent a new one under warranty lasted another 6-8 months then they refused to honor the warranty on the replacement as their warranty is from date of purchase.”
Hello,
We are sorry to see that you are unhappy with your cover. The Firewood Rack Full-length cover includes a one-year warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please note that the warranty does not restart after a replacement has been sent out. Replacement parts or products are covered for the remainder of the Original Limited Warranty Period. Please know we pride ourselves on treating all claims fairly and consistently and hope that this is apparent and appreciated. If you would like to discuss this in more detail, please feel free to contact us at 1-800-932-9344.
Thank you, Customer Service
“Howdy......
The material is of good quality, strong and the zippers are good which makes the fact that it leaks through the top seam in rain a real let down. In order to keep our firewood dry requires a tarp placed under the cover. The fact that a seam was put on top of a cover meant to be used in the rain shows poor design.”
Hello,
We are awfully sorry to see that you are unhappy with your Firewood cover. The cover does include a one-year warranty and if anything goes wrong within that time frame, we strongly suggest submitting a claim.
Please complete the warranty claim form online here: https://www.shelterlogic.com/support/forms/warranty-claim/
Thank you, Customer Service
