Hi Robert,
Thank you for the wonderful 5-star review! We're delighted to hear that the Replacement Cover Kit was just as easy to use as the first time. Making the process straightforward for our customers is always our goal!
If you have any questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
ShelterLogic
Hello Thomas,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow, it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. If you would like to discuss any of this in more detail, our customer service team is available 7 days a week at 1-800-932-9344.
Best,
ShelterLogic
“Product came that was recommended by your web site. Does not fit and your response was sell it on eBay. You can’t return it. I just want the right size. TERRIBLE TERRIBLE..”
Hello Tim,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“Received the new cover within a week and then waited for the wind to quit, installed the cover easily, going to try a sun cover to see if it gives the cover a longer life, the old cover lasted a good three years before becoming brittle and cracked with the strain of being too tight. Keeps the toys coverd and out of sight.”
Hi Samie,
Thank you for the fantastic 5-star review! We're delighted to hear that your new cover arrived quickly and that the installation went smoothly. It's great to know the cover keeps your toys protected and out of sight. Your idea to try a sun cover for added longevity is smart! If you have any questions or need further assistance, don't hesitate to reach out.
Best,
The ShelterLogic Team
Hi there,
Thank you for your review! We're glad to hear that you found the quality of our Replacement Cover Kit to be good. It sounds like you put in some effort to make it work with your older model.
If you need any further assistance in the future, feel free to reach out.
Best regards,
The ShelterLogic Team
“This is the second replacement cover that I have purchased through Shelter Logic. They are easy to assemble and hold up well in our harsh MB climate. Ordering online is a breeze and their customer service is second to none. Very happy with my purchase.”
Dear Mark,
Thank you so much for your outstanding 5-star review of the Replacement Cover Kit! We’re thrilled to hear that this is your second purchase and that it was easy to assemble and holds up well in your challenging MB climate.
It’s fantastic to know that you find our online ordering process a breeze and our customer service to be top-notch. Your satisfaction means the world to us, and we’re grateful for your support!
Should you have any questions or need further assistance, please feel free to reach out.
Best regards,
The ShelterLogic Team
Dear Murray,
Thank you for your fantastic 5-star review of the Replacement Cover Kit for the Shed-in-a-Box®! We're thrilled to hear that it serves as a perfect replacement for your old cover.
It’s always satisfying to know that our products meet your needs effectively. If you have any questions or require any assistance down the line, please don't hesitate to get in touch. Your satisfaction is our priority!
We appreciate your support and hope your Shed-in-a-Box continues to provide reliable protection for your belongings for many years to come!
Best regards,
ShelterLogic
