“I wanted to purchase the replacement cover directly from shelter logic, but the high shipping cost more than ate up any savings from buying it someplace else.”
Hello John,
Thank you for your feedback! We understand your disappointment with the shipping charges applied to the replacement Cover-kit. Shipping cost can vary based on several factors, including package weight, size, and destination. However, we thank you for bringing this concern to our attention, and we will certainly review our shipping practices to ensure transparency and affordability for our valued customers like yourself.
For ShelterLogic product inquiries, please call 1-800-560-8383.
Thank you for choosing ShelterLogic!
Thank you so much, Christina, for giving our Replacement Cover Kit for the Shed-in-a-Box® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray a fantastic 5-star rating! We're thrilled to hear that you had a positive experience with our product. We're glad that you received your order quickly along with the necessary instructions. Your satisfaction is our top priority, and we always strive to provide excellent service to our customers.
Once again, thank you for your kind words and for choosing our Replacement Cover Kit. If you have any other questions or need further assistance, please feel free to reach out to us.
Wishing you a wonderful day!
Thank you for choosing ShelterLogic.
Dear Chris,
Thank you so much for your amazing 5-star rating of our Replacement Cover Kit for the Shed-in-a-Box® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray! We truly appreciate your support and feedback.
We couldn't agree more with your statement, "Nothing fancy, but if it lasts as long as the original it is well worth the inexpensive cost." We're delighted that you find our replacement cover kit to be worth the affordable price and comparable to the original.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. Our team is always here to provide top-notch products and customer service. Again, thank you for your kind words and for choosing our product!
Best regards,
ShelterLogic!
“I was happy with the shed topper accept for two things. 1) I was told I would receive 10% off but when I attempted to use the code, it did not work. My email stating this also did not receive a response.
2) you have to take the entire shed apart to put on the topper. I was hoping it would have been easier then putting up the first time.”
Dear Elizabeth,
Thank you for your recent review of our Replacement Cover Kit for the Shed-in-a-Box® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray. We greatly appreciate your 4-star rating and your feedback.
We apologize for the inconveniences you experienced during your purchase. Regarding the 10% off code, we apologize for any confusion caused. We will investigate this matter further to ensure that it doesn't happen again in the future. Additionally, we apologize for the delayed response to your email. We strive to provide timely and efficient customer service, and we apologize for falling short on this occasion.
We also understand your frustration with having to disassemble the shed to install the canvas. We will take your feedback into consideration and explore ways to make the installation process more user-friendly in the future.
Thank you for bringing these concerns to our attention. We value your business and appreciate your patience. If you have any further questions or require any assistance, please do not hesitate to reach out to our customer service team.
Best regards,
ShelterLogic!
“As long as you are only planning to get a couple years out of your enclosure, you may be happy with this type of solution.
They have been offering this shed for years, and the price has increased over those years, but apparently they haven't done anything to improve the material used to cover the shed.
If your structure is in full sunlight, it will deteriorate much faster than a shaded side.
Not sure if they need to add UV inhibitors or simply offer an alternate material for those who don't want to replace as often.”
Hello Dan,
We are awfully sorry to see that you are unhappy with your cover. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancies, which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. If you have any questions or wish to place an order, please call us on 1-800-932-9344.
Thank you
“We are really glad we purchased this replacement cover. We considered buying a whole new set up, but that wouldn't have been necessary. It was easy to install and we are looking forward to this nice shelter keeping our stuff out of the elements. By the way, our last cover lasted 4 years!
#Sweeps”
Dear Jessica,
Thank you so much for giving our Replacement Cover Kit for the Shed-in-a-Box® 10 ft. x 10 ft. x 8 ft. Standard PE 7.5 oz. Gray a 5-star rating! We truly appreciate your kind words and are thrilled to hear that you are happy with your purchase.
We understand that contemplating a whole new setup could have been overwhelming, and we're glad we could provide you with an easy and cost-effective solution. It's great to know that the installation process went smoothly for you, and we're confident that this sturdy shelter will protect your belongings from the elements.
Also, thank you for mentioning that your previous cover lasted for an impressive 4 years! We take pride in offering durable and long-lasting products, so your experience reinforces our commitment to quality.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing our Replacement Cover Kit.
Best regards,
ShelterLogic!
