“The replacement cover did not make it 5 months from the time we installed it. The cover began to show wear along the support poles. The canvas then gave way exposing an elbow bend in the support system. The canvas along the main top pole is thinning and giving way.”
Hello Beverly,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
Hello Craig,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
“I have both an 8X8 and a 10X10 shed in a box. I've had the 10X10 for the longest time, and I just replaced the cover for the third time. I live on the coast of Maine, and these covers have seen some pretty rough weather. They have held up under snow, intense rain, and severe winds even though this cover is the lightest available. I've replaced the cover about every three years, and it's been well worth the expense, and each time the folks at ShelterLogic have been great to work with.”
“It took us a while to figure out parts of putting it together. The instructions were just pictures. So we had to figure out how we took it a part. Had to redo the tie downs a few times to get it right. Other than that it is great and it worked out just fine. Would buy the cover part again if we need to get one. Thank you for helping me when I call to order it. Bev T”
“I am very disappointed I bought the whole shed and had no issues for a couple of years The replacement cover was only on for 5 months and the threads started separating and started leaking”
Hello Penny,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you
