“The price is about the cost of a new one.
So so stupid.
It'd be more reasonable if the cover was
$80.00
Looks like I'll be adding corrugated tin to mine and my problems are solved. Plus it'll last 3 times longer.
$179.00 what a ripoff and a joke.”
Hello,
We are sorry to hear you are not satisfied with the life span of your cover. While we hope our customers get the longest life span possible, this can vary based on application, location and the physical elements. We would be happy to discuss the options available with you for replacement. Please give us a call at 1-800-932-9344. Thank you,Customer Service,DaniL
“My order arrived damaged and I have still not received the replacement that was promised to me. It's been over a month and $200 was taken from my credit card account. No one is responding and I'm going to file a claim against them”
Hello,
We are very sorry to hear about this. If you'd like please send over a picture of the damage, your proof of purchase and your contact information over to reviews@shelterlogic.com and we will mediate. If you have any additional questions or concerns you can also call us at 1-800-932-9344. Thank you,Customer Service,DaniL
“My first replacement after the original lasted almost 4 yrs! It was easy to put on even if you do it inside out right before a storm... it stayed on throught!!! I will will flip later when the. Weather clears! Lol”
Hello,
We are awfully sorry that you received damaged parts. We strive to provide a quality product and can assure you that this is not a common occurrence. To have these parts replaced send us an email to parts@shelterlogic.com and include your name, mailing address , phone number, model number, a copy of sales receipt, missing part numbers and quantity. We will place your order and send you a confirmation email within 48 business hours. We are also available 7 days a week at 1-800-932-9344.
Thank you ,Customer Service,Dani
