Hello,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if the cover tears within that period, we suggest submitting a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/warranty-claims
Thank you!
Hello Carol,
We are very sorry to hear about this! All our shelters include a 1-year limited manufacturer's warranty, and if they cover tears within that period, we suggest filing a claim and having that reviewed and possibly replaced by the corresponding department. If you have any questions or concerns, please feel free to contact us at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
Thank you!
“I got home from work and started to replace the cover. Was only myself and it took roughly 1.5 hrs! Went up really easy. The worst part was taking the cover up and over the top. But after just ten minutes I had it up and was sliding the bottom brackets through! Went a lot easier than I thought it would! I would definitely buy again when I need a replacement cover!”
“Original cover torn while ratcheting tight. I called Shelter Logic, sent a few photos and new cover was sent right out. Love Shelter Logic. I have 3 of their sheds, no issues and very satisfied.”
